To protect your information and assets, Fidelity employs extensive physical, electronic, and procedural security controls, regularly adapting them as technology and threats evolve. Although we cannot fully disclose all of our tactics, here are just a few of the measures we take.

Customer ID and Password

When you sign up for online access to Fidelity.com, you create your own personal password. Together with your Customer IDs, your secret password allows you encrypted, secure access to your accounts.

Since 2003, more than a million Fidelity customers have created their own personal Customer IDs to use instead of a Social Security number. We strongly recommend that you establish your own Customer ID, too.

Customer Access to Account Information

No matter how you contact Fidelity—online, by phone, or at an investor center—we verify your identity before granting you access to your accounts.

Timed Log-Off

Fidelity.com automatically logs you off after an extended period of inactivity. This reduces the risk that others could access your information from your unattended computer.

Firewalls

To block unauthorized access, all our computer systems are protected by firewalls, electronic barriers that prevent unauthorized access to our networks.

Encryption

Fidelity employs some of the strongest methods of encryption commercially available today. All online activity involving personal or sensitive information is encrypted from the point it leaves your computer until it enters our systems. For your general online security, be sure you see the letter "s" at the end of "https" at the beginning of the URL address before entering any sensitive information, indicating the site is secure (e.g., "https://www.fidelity.com"). Similarly, another indication that a website is secure is a padlock icon in the lower right corner of your browser.

Constant Surveillance

Fidelity security teams monitor our systems round-the-clock, ensuring you have timely and secure access to your accounts.

Workplace and Investor Center Security

Because we also print and deliver documents containing sensitive personal information, all such work areas are monitored round-the-clock and restricted to authorized personnel only.

Employee Access to Customer Information

Just as we limit physical access to our work areas, we also restrict access to systems containing customer data and monitor system access continuously.

Employee Education

Fidelity employees receive thorough training on our security policy and are held accountable for adhering to the policy. Employees who work directly with customers also receive training on emerging risks, such as Identity Theft.